Data Deletion Request

TechBridge Digital LLC respects your right to delete personal data we hold about you. This page explains what data we collect, how to request deletion, and how long the process takes.

What data we hold

If you have ever interacted with TechBridge, we may hold:

• Account data. Name, email, hashed password, locale, and any data you generated inside the TechBridge Platform (organizations, contacts, settings).
• Sign-in data. If you sign in with Google, we store the Google account identifier and the name, email address and profile picture Google returned. We do not store your Google password.
• Connected account data. If your business connected Instagram, Facebook, YouTube, Google Business Profile or Search Console to the Platform: the encrypted access tokens, and the comments, messages, reviews and statistics we received from those accounts. Our Privacy Policy lists exactly what each connection brings in.
• Lead data. Submissions to our marketing-site forms (contact, newsletter, and past waitlists) including the fields you filled in and campaign (UTM) attribution.
• Analytics data. Aggregate event records in our PostHog instance, keyed to a generated identifier (and your email if you signed up).

How to request deletion

You have two options:

Option 1: Self-service (Platform users)

If you have a TechBridge Platform account, sign in and go to Settings → Account → Delete account. The action is immediate; account data is removed within 90 days from primary storage and within 12 months from backups (which then expire).

Option 2: Email request

Email john@techbridge.dev from the address tied to the data you want deleted. Subject line: Data deletion request. Tell us:

• The email address(es) you used with TechBridge.
• Which accounts your business connected (Instagram, Facebook, YouTube, Google Business Profile, Search Console).
• Any other identifiers you remember (business name, the date you submitted a form, the case study you booked through, etc.).

We verify ownership of the email address before deleting (typically a confirmation reply) and will confirm deletion within 30 days.

What gets deleted

• Account record and any organization data you owned solely, which includes the connected account data above.
• Google sign-in linkage.
• Lead and form submission records tied to your email.
• Analytics events tied to your identifier are anonymized at the source (PostHog person delete) within 30 days.

What we may retain

For legal, tax, or anti-fraud reasons we may retain a minimal record of past transactions (Stripe invoices, audit logs of admin actions) as required by applicable law. These records do not include marketing or behavioral data.

Disconnecting and deleting connected accounts

Deletion works for a whole connected account, not for one person’s comment, message or review on its own. For a connected Facebook, Instagram, YouTube or Google Business Profile account, deleting its data removes the connection and its stored token, the comments, messages, contacts and reviews we stored from it, our replies, the inbox items, the saved post and video details, and the cached insights. Approval records and the activity log keep the fact that something was approved and when, with the text and names replaced by “[deleted]”. Content your business published through TechBridge and its statistics stay in its account until the organization is deleted. Notification emails and messages we already sent to your team cannot be recalled, and copies can remain in backups until they are overwritten. Our Privacy Policy has the full list.

• In TechBridge. An organization owner or admin can choose Integrations, then Disconnect. We delete the stored token, stop Meta’s webhooks and, where we can, ask Meta or Google to revoke TechBridge’s access. Tick the checkbox to delete the stored comments, messages and reviews as well. Without it they stay.
• Instagram or Facebook. On Instagram, go to Settings and activity, then Website permissions, then Apps and websites, and remove “Techbridge Digital - IG”. On Facebook, go to Facebook Settings, Business integrations and remove “Techbridge Digital”. Meta tells us. For a connection we can match to your Meta account, we revoke it and delete the stored token, and if you ask Meta to delete your data we also delete the stored data. If Meta’s confirmation page says nothing was found, email us with the confirmation code and we will complete it by hand.
• Google (YouTube and Business Profile). Go to Google’s app permissions page, choose TechBridge, then Remove access. For Search Console, remove TechBridge’s Google account under Settings, then Users and permissions. Google does not tell us when you do this, so delete the stored data with Disconnect and its checkbox, or email us.

Questions

Email john@techbridge.dev with any questions about this process or to follow up on an existing request.